“Geri greeted
me and was most helpful in filling forms,
checking the damage, and so thoughtful in
every aspect of the repairs. After appraisal
confirmation, I was told it would take approximately
10 working days to complete the repairs.
Instead, it was finished in 3 days and looks
perfect. I have been so grateful to your
staff and their care and handling of me
and my Mustang. My friends and family have
been pleased with the work and timeliness
of repairs. Promptness and professionalism
and courtesy were gratefully appreciated.
Thanks so much.” – Rose Marie
"Lastly, the detail
department was great! The car was clean
inside and out and that was such a wonderful
finishing touch. Again, this shows that
to some, quality is still the goal! Thank
you.” – Keith
“I am writing to
tell you how impressed I am with my whole
experience getting my car repaired at your
shop this winter. It is sad to say these
days how rare it is to get a job done well,
on time, and with great customer service…so
I felt compelled to write you and tell you
what a good job you are doing. Your shop
people were courteous every moment I was
there: from ordering coffee, to apologizing
for my ten minute wait, to driving me back
to my home. The car was finished a day early
and I picked it up cleaner inside and out
than when I dropped it off. I have never
had such a good experience with car repair
and I would definitely use you again for
any service you offer. Congratulations to
you on hiring good staff and managing them
to ensure everyone truly puts the customer
first.” – Julie
"On Friday afternoon,
as promised, my car was repaired as good
as new with a new bumper and beautifully
detailed. I can’t sing your praises loud
enough. I will certainly tell everyone I
know of your quality workmanship and care.
I hope I never need you again, but knowing
you are there is all I need.” – Anne
"The body job looks
PERFECT! My car was clean, inside and out,
even the wheels which I have been meaning
to clean. I was in and out with no hassle,
no glitches, nothing to do but pay my deductible,
pay for the gas and say thank you. And Global
Collision gave me a warranty of work for
as long as I own the car. Though I was not
happy about the accident, I could not have
imagined or asked for a better experience.
Thank you for making this so painless.”
– Kate
“I’m writing a short
note in appreciation for the fine body work
done on my 2004 Jeep Grand Cherokee. I accidentally
knocked a bike carrier off the garage wall
and as it fell it hit the right front fender.
Paint was knocked off the fender and two
small dents occurred also. Other body shops
wanted to repaint the entire fender, however,
George explained how they would repair only
the damaged areas and blend the new paint
into the old. It is perfect! I feel much
better knowing that the new car does not
have a totally repainted fender."
“I am writing
to thank you for Global Collision®
’s extraordinary
service following our recent accident. My
husband uses a wheelchair for mobility,
so we own a minivan that has been adapted
to be wheelchair accessible. It was in an
accident – damaging the front passenger
corner of the body – and was not drive-able.
This was a disaster for us, because it is
difficult and expensive to rent ramp vans
on short notice, because a rental van would
not be adapted to my husband’s wheelchair
(as our van is) making it inconvenient to
use, and because we had long planned to
drive to Santa Fe for the holidays to visit
my brother."
"We initially took
our van to another body shop, but they told
us they could not start working on the van
and that the work might take a week or more.
Your shop was recommended to us. Given the
delay in getting the van to you, we were
resigned to making the drive to Santa Fe
in a rental van. We were overwhelmed by
the amazing effort you and your team put
into getting the van back to us – fully
repaired (and cleaner than I’d seen it in
years). We drove it to Santa Fe without
problems.I also have to stress how incredibly
friendly and helpful everyone was during
this entire process. I suspect in the collision
business you are used to seeing people when
they are not at their best; I know we were
frustrated and harried when we brought you
the van. It was truly a tonic to work with
you and your employees. At each step of
the way, it was clear that folks were working
hard to get us the van in time for our trip,
and conveyed a very positive and upbeat
attitude about this task and their work.
"
“My car is
again in A-1 condition. I was given pleasant,
prompt, friendly attention by everyone.
Not only was my car flawlessly repaired
it was also detailed. There are several
amenities that you offer that makes one
feel as part of the family. The friendliness
the reception staff by which you are greeted,
the option of coffee and candy tidbits for
relaxation, the access of Enterprise in
your office. When I came to pick up my car
they remembered me by name."
“I am one happy,
satisfied customer. It was such a joy to
for once in a long time meet such warm,
down to earth, professional people. The
adjuster and I walked around the car to
make sure we were on the same page as to
the damages. She told me repairs would take
about a week. Guess what – the car was repaired
and ready in two days. Such a beautiful
job of repairs and painting of the car.
"
“This letter of
appreciation is for the service and efficiency
with which every aspect of my experience
with you was attended. The great service
began before I even entered the building.
I was fortunate to have been met in the
parking lot by a person who was as knowledgeable
and friendly. Upon entering, I was greeted
warmly by Tami and the rest of the staff,
including Geri was sure my needs were met.
"
"I was impressed
by the well-lit and comfortable waiting
area, and I could see that the shop was
all well-cared for. Upon receiving my car,
the paperwork was ready and again Tami was
a model of efficiency. I also appreciated
the parting gift. It typifies an organization
that exudes class as a standard rather than
something to which most merely aspire.
"
“Thanks so very
much for making a bad deal go good."
"I was in a rear-ender
on Tuesday and at 8 a.m. Wednesday I was
asked to go to your company for an estimate.
I was so impressed by the way you handled
everything that I decided not to go to the
dealership. At 3:15 I was in a rental car."
“I just had to contact
my insurance company to thank you for the
easy (and that is an understatement) experience
I had with my recent fender-bender. It really
has changed my perception of what a hassle
that kind of thing can be. The “accident”
itself is traumatic enough but getting the
car to the adjuster, locating a body shop,
and arranging for a rental is just overwhelming
when my wheels are out of commission. I
was delighted (and flabbergasted) to learn
the Denver has a one stop program.
"
"I took my car in.
The insurance adjuster was there and the
Enterprise rental counter was right there!
I got my car, moved my stuff from my car
to the rental, and drove off – in less than
1 hour! "